UPDATE ......From Tuesday 8 April 2025 we have changed the way that Single Sign-on works on this wiki. Please see here for more information:
Update
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08:30-09:00 Meet & greet, boarding pass, coffee
09:00-10:15 Transitions 15 Transitions to service
- Understanding the handover service documentation template - service definition, operational requirements & documentation and user support
- Designing OLAs for operations
- Tools & systems e.g.. ticketing requirements, shared helpdesk
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