For security requests - FoD / DDoS mitigation

A variation to the order fulfilment process is where the request is for a security service. In this case no need to use the customer order process. the simple process is:

Once the Request is received in the Service Management  (orders) queue from an email to  orders@tts.geant.net (By partner relations)  it should be reviewed for validity/detail (Initially this is probably a minimum of a contact person) and queued to the Security queue "tts-ddos".

For Microsoft Express Routes requests

As of October 2020 ExpressRoutes follow the standard process with the following points of note:

• NRENs are encouraged to use the Partner Portal however many are still mailing Expressroute-Orders <expressroute-orders@geant.org> (as per the old process).  If they do that the onus is on Partner Relations to turn this into an SRF and a ticket.  If that doesn't happen in a timely manner we (SM) should follow up with PR.
• The SRF must have a Microsoft S-Key.  This is what ties everything together at the MS DC.  Implementation should have access to Partner Portal so should be able to see the detail but for expedience and simplicity please copy and paste a screenshot of the SRF and also copy and paste a text version of the S-KEY - and DOUBLE CHECK it!
• The service type is "GÉANT Plus", that is essentially what this is, a GÉANT Plus circuit from the NREN AP up to the MS demarc in Amsterdam (or another city).
• FYI we have ports in AMS, FRA and MAR but usually, n NREN will choose AMS (some NORDUnet NRENs choose HAM as primary).
• When adding the information into the ticket please add a screenshot of the full SRF (inc. s-key) and also copy and paste the s-key into the ticket
• There is also a more complete process (including PR steps) here: https://geant.app.box.com/file/715071132667?s=oft6e1yan9ndyo5raft4ovd5jol6utfp

GEANT plus link to Oracle

For the request received in the SM orders queue for Layer 2 connectivity with oracle, follow the below steps to process the request.

• Ensure the SRF has the contact details of the requesting NREN (for the moment this should only be CERN, if it's anyone else please talk to Keith or Richard)
• Ensure the Oracle key (ocid), VLAN ID and the end point is listed 
• Update the process in the ticket to standard GEANT plus service with 5 working day SLA. 
• Specify the requesting NREN, their technical point of contact, Oracle key to use in their portal and assign the ticket with Implementation.

You can refer to TT#2019103034001441 as an example.