HOT TOPICS

• Customer Satisfaction Surveys

• NREN Commodity Suppliers Information

• Customer Relationship Management Systems - update 2012

• Janet Concept Development Process and Business Case Templates 
• ""Value for money" study by RedIRIS   
  

• NREN Connected Sites

• GN3 Large User Groups Process

• NREN Cloud Activities 

• TF-MSP Action List and Suggestions for Future Agenda Work Items

• European NREN Service Map Pilot 

• European NREN Service Map Development

• NREN Collaboration Space

• Customer Relationship Management Systems

• Demonstrating the Value of Applications and Services

• Links to NRENS Strategy and Corporate Plans

• Links to NREN Service Level Agreements

• Commoditisation of Services and the NRENs (includes list of potential speakers on the topic of Clouds)

PREVIOUS DISCUSSIONS / PRESENTATION MATERIAL

• user policy and sectors (from Paris meeting April 2009)

• BELNET presentation on BNIX (from Copenhagen September 2009)

• RENATER presentation on SFINX (from Copenhagen September 2009)