UPDATE ......From Tuesday 8 April 2025 we have changed the way that Single Sign-on works on this wiki. Please see here for more information:
Update
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Using either MySQL Workbench or Heidi-SQL review the record of tickets in the previous months report in the table reports.msr_ticket_data and note down the number of carried forward tickets.
*** Insert typical SQL query here
The number of carried forward tickets from the previous month becomes the number of brought forward tickets of the current month.
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Check your results by using the link: http://test-msr.geant.net:8888/msr/ms_summary_tickets.jsp
*** Once you have completed this stage, you can create the Ticket Analysis graph from this URL: http://test-msr.geant.net:8888/msr/ad_graphs.jsp